YOUR PIPING SOLUTIONS
OUR POLICIES AND SYSTEMS
Your piping solutions
CUSTOMER SERVICE
The key principles of POLYFUSE's approach to customer service are effective communication, continuous improvement and setting/monitoring achievable objectives and targets. The consistent aim is to:
Treat all Clients with respect.
Develop mutually beneficial relationships with you to deliver greater levels of innovation and competitive advantage than could be achieved by operating independently.
Help each other grow.
Assist POLYFUSE to provide a value-added service to you.
Recognise that strong relationships are crucial to securing future work.
VALUE FOR MONEY
POLYFUSE is a Western Australian owned and operated company. It specialises in pipe welding, fabrication and associated services to meet the needs of a broad range of industrial, commercial and government Clients throughout Australia.
The primary objective of POLYFUSE is to deliver on time, cost effective services to an expert standard at all times. A high level of customer service is expected to be delivered to all Clients on an ongoing basis. This is assisted through maintaining strong relationships with all Suppliers and Contractors.
Executive management recognises that a complete commitment to quality throughout its operations is vital for its continued success. Communication, total understanding and adherence to company policies and procedures are an essential part of the process. In consultation with all employees, this has resulted in the establishment of a comprehensive Health, Safety, Environment Quality Management System (HSEQ System).
The HSEQ System, including this Policy and the Quality Objectives are constantly monitored and reviewed to ensure relevance and that the needs of Clients and the Company are being met. Any prospective system changes are communicated and understood with all employees before implementation. Corrective Action is integral to the process.
POLYFUSE also recognise the importance of continuing research, education and continual improvement to our HSEQ System, and commit the entire organisation to consistently meeting the requirements of ISO 9001:2015, ISO14001:2015 and ISO 45001:2018.
OCCUPATIONAL HEALTH AND SAFETY
POLYFUSE recognises that the health, safety and welfare of employees, contractors, clients and visitors at our sites are our responsibility. We’re committed to ensuring a safe and healthy working environment for all employees and the prevention of work related injuries and illness in accordance with occupational health and safety legislation.
Our commitment extends to all POLYFUSE sites and is regularly reviewed in light of developments in community expectation, management practices, science and technology and changes to legislation and best practice. We’re committed to zero accidents and work towards this by having measurable, annual objectives and targets.
We’ve established comprehensive safety systems and a culture within our organisation that holds safety above all else. We’re flexible enough to meet client needs but at the same time we only work to industry best practice. All of our employees are trained and place a high value on their own safety and those around them.
ENVIRONMENTAL
Our Environmental Policy is to be a responsible corporate citizen in protecting the environment. We’re committed to complying with accepted environmental practices, including fully meeting our legislative and moral obligations, to strive for continual improvement in our environmental management system, and to minimise the creation of waste and pollution.
Our primary environmental objectives are to:
Manage our processes, our materials and our people in order to reduce the environmental impact on our work.
Reduce, reuse and recycle materials.
Improve the efficiency of energy usage.
Constantly review objectives and targets, particularly noise, visual and other impacts on the local environment.
Understand the requirements of customers and the relevant authorities.
Ensure all our plant, vehicles and equipment are replaced at economic intervals and regularly undergo normal servicing.
Encourage all employees to understand and implement our environmental objectives in their daily work through regular communication and training.
Ensure appropriate resources are always available to implement our environmental policy in full.
Work with suppliers to minimise the impact of their operations on the environment through our quality purchasing policy.
QUALITY SYSTEMS
To prove we can meet best practices and standards we're accredited to;
ISO 9001:2015
ISO 14001:2015
ISO 45001:2018
Preferred Tier 3 HSE Contractor for Water Corporation of WA
We take our certification very seriously and use our quality systems to best effect to ensure we can deliver the best possible service to you. For more information please see the following article - Accreditation.
SPECIALISED INFORMATION MANAGEMENT SYSTEM
SIMS is fundamental to the operation of POLYFUSE and to our document control system. It’s an electronic database system available to all employees at the main office as well as remote/site based locations. This ensures business processes are completed uniformly across work sites and the data entered is seen real-time by both Office and Site-based employees.
The system has been custom built by Triboss Software Development to control a wide range of business functions within the organisation. These functions include health & safety but also estimating, procurement, job management, quality, weld management and multiple administrative functions.
Some of the major features and how they relate to health & safety are:
Safety - able to record and view Safety statistics, incidents reported and JHA’s and the availability of Material Safety Data Sheets (MSDS).
HR/Employee features - ability to clock on/off, record and track employee details including qualification, trade certificates, medicals, inductions and expiry dates on relevant documents.
Document Records - ability to record and track revisions of registered forms, policies, procedures enabling fast access to documents by all users.
Assets - track testing and tagging data, calibration requirements and service and maintenance history.